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Warranty

Warranty

Rizeon warrants to the original purchaser that any part of the computer excluding software, documentation and similar items will be free of defects in workmanship and materials for the period of your warranty from the date of delivery. During the warranty period, Rizeon will, at its option: (1) provide replacement parts necessary to repair the product; or (2) replace the product with a comparable product. Replacement parts or products will be new or serviceably used, comparable in function and performance to the original part or product, and warranted for the longer of fourteen days (calendar days) or the remainder of the warranty period. Any additional purchases or upgrades will not extend this warranty.

This limited product warranty covers normal use only. This limited product warranty does not cover damage caused during shipment (except the shipment to the original purchaser) and any damage caused by: actions that are beyond Rizeon’s control, including without limitation, impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, lockout, epidemic, destruction of production facilities, riot, insurrection, or material unavailability; unauthorised modifications, attachments or peripherals; improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse or mishandling. This limited product warranty does not cover software or non-Rizeon branded products. Any warranty applicable to software or non-Rizeon branded products is provided by the original manufacturer.

EXCEPT FOR THE WARRANTIES EXPRESSED IN THIS AGREEMENT, RIZEON DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE APPLICABLE LAW. THE TERM OF ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED TO THE TERM OF THIS AGREEMENT. RIZEON’S AND YOUR MAXIMUM LIABILITY TO THE OTHER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES PLUS INTEREST AS ALLOWED UNDER THE APPLICABLE LAW. NEITHER YOU NOR RIZEON WILL BE LIABLE TO THE OTHER FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, “DOWN TIME”, PURCHASER’S TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, INCIDENTIAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), ABSOLUTE OR STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES THAT ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER THE APPLICABLE LAW. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

To obtain service under this warranty, follow this procedure:

Call the Technical Support Department at 0870 626 0505. You can also e-mail the technical support department at: support@rizeon.com. Have the warranty number information available.

The technical support staff will assist you in diagnosing the problem over the phone. If the problem cannot be resolved over the phone, Rizeon will decide on the best course of action for complete customer satisfaction.

Rizeon will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from Rizeon. Rizeon will also not be responsible for damages to any components or loss of any data inadvertently caused by products, under normal or abnormal use, purchased from Rizeon. The limited warranty also does not cover damages or defects that may have been caused by: Shipping damage(other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by a Rizeon employee, inadequate or excessive electrical power surges, or other power irregularities. Rizeon will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by Rizeon.

Rizeon customers that are within warranty will have defective parts replaced with the same or equivalent part at no cost. Any other part replacement that is different from the original configuration must be purchased at cost.

Warranty Upgrades

Rizeon does not offer a warranty upgrade from the date your system is shipped. You do however have the option to upgrade your warranty while your system is still with us. We would advise all customers to carefully consider the warranty period that would best suit you.

7 Day Money Back Guarantee

In addition to the Rizeon standard warranty, Rizeon also offers a 7 day (calendar days) money back guarantee on all Rizeon systems. You may return the system if you are not satisfied with your system within 7 days (calendar days) for a refund. Refund is only issued for the sale amount, and does not include the cost of freight. To return any merchandise, an RMA# needs to be obtained by calling the Rizeon customer service department and providing the invoice number, item description, and serial number(s). The returned merchandise must include the RMA# and its original packaging, manuals, and all accessories. All sales on software items are final.

Contents of warranty subject to change without notice.